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APPROACH

We work in short, visible steps, and you own every one of them.

Six phases, each with a length, things you keep, and a short list of what we need from you. The first one is small on purpose: one process, ten working days, then you decide.

At a glance

FIRST STEP
10working daysOne process, mapped and shown working. Ends with a business case.
TEAM
3–5peopleA dedicated team from our 50+, named before you start. The people who scope it build it.
OWNERSHIP
Yourscode and dataIn your repositories and accounts from the first commit. No lock-in.
01HOW IT RUNS

Six phases. Each one endswith something you keep.

Every phase has a length, a list of things you keep whether or not you continue, and a list of what we need from you. The second list is the one projects slow down on.

  1. PHASE 01 / 0610 WORKING DAYS

    Map the work

    We watch the work, pick the one process costing you most, and show its first screen working.

    YOU GET

    • A systems map of what you run
    • The one process to fix first, and why
    • A business case from your own numbers

    WE NEED FROM YOU

    • A few hours with the people who do it
    • One decision-maker, reachable in a day
    • Read access to the systems involved

    WE COMMIT

    Your live systems stay untouched until you say go.

  2. PHASE 02 / 06TYPICALLY 1–2 WEEKS

    Decide the architecture

    The stack, the integrations and where it all runs, decided before a single feature is built.

    YOU GET

    • An architecture record
    • Technology decisions, each with its reason
    • An integration plan per system

    WE NEED FROM YOU

    • Whoever owns IT, and vendor contacts
    • Your security questionnaire, if any

    WE COMMIT

    Every decision is written down with its reason, in your repository.

  3. PHASE 03 / 06TYPICALLY 2–3 WEEKS

    Design the screens

    Designed with the people who will use it all day, and tested before anything is built.

    YOU GET

    • Interface designs and a prototype
    • A design system you can reuse

    WE NEED FROM YOU

    • An hour a week with the future users

    WE COMMIT

    Your team clicks through it before we write production code.

  4. PHASE 04 / 06TYPICALLY TWO-WEEK SPRINTS

    Build and connect

    Working software in your environment, wired into the ERP, CRM and spreadsheets you already run.

    YOU GET

    • Working software every sprint
    • Integration contracts, data mappings
    • Tested code, in your repositories

    WE NEED FROM YOU

    • Decisions within two days when we ask
    • Access to the systems we connect

    WE COMMIT

    A weekly written note: what moved, what did not, what we need.

  5. PHASE 05 / 06TYPICALLY INSIDE THE BUILD

    Automate the repeats

    Repetitive steps move into the system; people keep the judgement calls. AI only where it pays.

    YOU GET

    • An automation runbook
    • Exception handling and an audit trail
    • Evaluation criteria for any AI

    WE NEED FROM YOU

    • The exceptions your team handles by judgement

    WE COMMIT

    Nothing automated runs without a person able to see and stop it.

  6. PHASE 06 / 06TYPICALLY 2 WEEKS, THEN SUPPORT

    Launch and hand over

    Ship, watch, fix. Then hand it to the team who will live with it, ready to run without us.

    YOU GET

    • Runbooks, monitoring and alerts
    • A handover pack and a working session

    WE NEED FROM YOU

    • The future owners, in the room for handover

    WE COMMIT

    Support terms are agreed in writing before we start, not after.

02WHAT WE BUILD

Seven kinds of work,one team.

Most engagements touch three or four of these at once. That is why one dedicated team of 3–5 carries the work from the first map to the handover, backed by 50+ people across fifteen disciplines.

  1. 01

    Product engineering

    WebMobileInternal tools

    Web and mobile apps, platforms and internal products, built for year two as much as launch week.

  2. 02

    Digital experience

    UXUI designDesign systems

    Interfaces that make a complicated operation feel obvious to the person using it.

  3. 03

    Enterprise systems

    ERPCRMOperations

    ERP and CRM integrations, and the operational software your teams live in.

  4. 04

    Cloud & architecture

    InfrastructureAPIsSecurity

    Infrastructure, APIs and security: the load-bearing walls of everything above.

  5. 05

    Data & intelligence

    PipelinesDashboardsReporting

    Pipelines and dashboards, so the numbers exist before anyone asks for them.

  6. 06

    Applied AI

    AssistantsDocument AIForecasting

    Assistants, document reading and forecasting, on your data and fitted to how you work.

  7. 07

    Automation

    WorkflowsIntegrationsApprovals

    Workflows, approvals and hand-offs between systems. The repetitive work quietly disappears.

03HOW WE DESIGN SYSTEMS

Architected beforeit is coded.

Every engagement produces this cross-section, explicitly. Read it top down and a business becomes a system. The expensive mistakes live in the lower layers, so those are decided first.

  1. 01Each layer answers to the one above it. The business sits on top.
  2. 02Decided before features are built, when changing it is cheap.
  3. 03Versioned in your repository, next to the code it explains.
  1. 01

    Business

    Goals, processes, and the people who touch the system

  2. 02

    Experience

    What each person sees, in the order they need it

  3. 03

    Applications

    The services that do the work, and the automations

  4. 04

    Integration

    Contracts with your ERP, CRM, WMS and booking tools

  5. 05

    Data

    One version of the truth, owned by you

  6. 06

    Infrastructure

    Where it runs: in your cloud account, not ours

Security · who can see what
Monitoring · what we watch, and why
Not a poster. This diagram is versioned in your repository, next to the code it explains.
04WAYS TO WORK TOGETHER

Three shapes of engagement.

Chosen by how much certainty you need up front. Every one starts with the same ten-day first step, and we will tell you which fits before you ask.

01

Fixed scope

Best when
One defined process, with requirements we can pin down in the first step.
Team shape
A dedicated team of 3–4, named before you start.
How it's run
Scoped in writing after the first step. Delivered in milestones you sign off.
Who carries the risk
We carry the estimate. Changes to scope are agreed in writing first.
02

Capped time & materials

Best when
Integration work where the unknowns live in someone else's system.
Team shape
A dedicated team of 3–5, shaped to the systems involved.
How it's run
Two-week sprints within a ceiling you approve. Progress visible every week.
Who carries the risk
Shared. You can stop at any sprint boundary and keep everything built.
03

Dedicated team

Best when
A roadmap that runs for quarters rather than a fixed scope.
Team shape
A standing team sized to the work, typically 3–5. The same people throughout.
How it's run
A rolling plan, reviewed with you monthly. Thirty days' notice either way.
Who carries the risk
You set the direction. We carry delivery quality and continuity.
05

HOW WE BEHAVE · THINGS WE DO, NOT THINGS WE ARE

  1. 01

    We watch the work being done before we design anything.

  2. 02

    We write every decision down, with its reason.

  3. 03

    We show working software every two weeks, not slides.

  4. 04

    We say so when a smaller fix would serve you better.

  5. 05

    We ship AI only when it can name the number it moves.

  6. 06

    We build for the team who inherits it, not for launch day.

  7. 07

    We reply the same working day, as a rule.

NEXT

That is the method. See it applied in the work, or bring the contract and security questions to the contact page, where we answer them.